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Status Signal

Your customers care what choosing you makes them look like to others.

Your customers do not only care what they think of you. They care what choosing you makes them look like to others. Every purchase is also a signal: to their team, their boss, their clients, their peers. When your brand clearly communicates quality, credibility, and good judgment, choosing you becomes something people feel proud to be associated with. If you do not shape that signal intentionally, they will default to the safer, more recognized option, even when your solution is better.

Based on Veblen, 1899; Berger & Heath, 2007 — Social Signaling
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